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The LBM industry is changing quickly. Prices move up and down, hiring is tough, and customers expect faster and more digital ways to work with their dealers. More contractors now want to place orders online, get automatic updates, and handle paperwork without picking up the phone. Because of this shift, ecommerce is becoming a key part of how dealers stay competitive and serve customers well.
AI is starting to play an important role in this transformation. Dealers who have begun experimenting with AI are already seeing better forecasting, quicker decisions, and noticeable time savings. Even so, many businesses are still unsure how AI actually fits into their daily routines.
This session will take the guesswork out of it. We’ll walk through what AI really is, how it applies to LBM operations, and where it can make an immediate difference. You’ll also get a first look at ECI’s new Spruce eCommerce AI Agent, a built-in assistant that helps spot unusual orders, highlight customer trends, and surface insights you can act on right away.
Whether you’re just starting with ecommerce or looking to strengthen your digital strategy, you’ll leave with a clearer understanding of how AI can support your team, simplify everyday tasks, and help your yard operate more efficiently in the years ahead.
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